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By using this site, you agree to these Terms and Conditions of Use, as well as the Privacy Policy contained therein (collectively referred to as the "Terms of Use"). Your access to this site is subject to the Terms of Use we establish as well as all applicable laws.
WEBSITE PRIVACY POLICY: COLLECTION AND USE OF PERSONAL INFORMATION
ULTIMATE respects the privacy of its customers and other visitors to its website. We want you to know how we handle the information we receive from you via the Internet.
When you visit our public website, no personal information (such as your name, date of birth or telephone number) is collected, unless you provide us with that information voluntarily. ULTIMATE will not sell, license, transmit or disclose this information outside of ULTIMATE and its affiliated companies unless (a) expressly authorized by you, (b) necessary to enable ULTIMATE's contractors or agents to perform certain functions for us, or (c) required or permitted by law. In all cases, we will disclose the information consistent with applicable laws and regulations and we will require the recipient to protect the information and use it only for the purpose it was provided. If you choose to submit personal information through the website, that information may be utilized to assist you with your inquiry. There are some locations on our site where we have made special provisions for a more secure environment in which we can exchange information with you. When you submit your personal information through our secure web forms, it is protected by encryption. You should also be aware that when you visit our website, we collect certain information that does not identifies you personally, but provides us with "usage data," such as the number of visitors we receive or what pages are visited most often. This data helps us to analyze and improve the usefulness of the information we provide.
Like most commercial website owners, we may also use what is known as "cookie" technology. A "cookie" is an element of data that a website can send to your browser when you link to that website. It is not a computer program and has no ability to read data residing on your computer or instruct it to perform any step or function. By assigning a unique data element to each visitor, the website is able to recognize repeat users, track usage patterns and better serve you when you return to that site. The cookie does not extract other personal information about you, such as your name or address. Most browsers provide a simple procedure that will enable you to control whether you want to receive cookies by notifying you when a website is about to deposit a cookie file.
Certain online services are available to ULTIMATE members via our secure website services. The secure website services require a password to log in before accessing information. ULTIMATE complies with the requirements under the Health Insurance Portability and Accountability Act (HIPAA). ULTIMATE may use and share the information that you provide to us via our secure website services to provide you with your healthcare benefits. Users of ULTIMATE's secure website services should read ULTIMATE's applicable Notice of Privacy Practices, which explains in more detail how we use and disclose your protected health information.
Users of ULTIMATE's secure website services understand that the confidentiality of individually identifiable health information is protected by federal and state law. By using ULTIMATE's secure website services you represent to ULTIMATE that you are either (i) the individual to whom this account pertains, or (ii) legally authorized under applicable law to receive healthcare information regarding, and to make healthcare decisions for, the individual to whom this account pertains (for example, as the parent, legal guardian or legal custodian of such individual).
We want to hear your comments and questions and have provided several phone numbers, mailing addresses, and e-mail addresses throughout this website for that purpose. However, you should be aware that most e-mail systems currently are not protected from third parties, who may be able to access your e-mail without your knowledge or permission. In order to protect your privacy, please do not use e-mail to communicate information to us that you consider confidential. If you wish to communicate such information please use our phone numbers/mailing addresses provided.
ULTIMATE uses reasonable and appropriate security measures to safeguard the information that we have collected from you at our website. Among the measures that ULTIMATE has implemented for this website are administrative, physical and technical safeguards.
Our goal at Ultimate Health Plans, Inc. is to provide you with the best communication and provide timely assistance and support whenever you need it. By opting in for SMS/Text Messages, you may receive important updates, service reminders, and direct assistance conveniently to your mobile device. Rest assured, we respect your privacy and will only send you relevant information that adds value to your membership with us.
To opt-in to receive SMS text messages, you must actively choose to give consent via our “Short Message Service (SMS) and Email Consent Form”, or by texting the keyword “START” when prompted when messaging into our system. Enrollment is never presumed or automatically applied. When opting in, the specific purpose of the messaging service will be clearly defined.
Examples include receiving alerts, participating in chat, educational content, fraud alerts, promotional marketing, health service announcements, two-factor authentication, and surveys. This ensures transparency and relevance of the messages you receive.
You may opt-out from any SMS Text Message communication at any time, which will remain in effect until you explicitly opt-in again. To opt-out, you can simply reply “STOP” from the device that is enrolled. You may also contact Member Services to process your opt-out request at 888-657-4170 or email MemberAdvocate@ulthp.com
If you require assistance regarding our messaging services, you may reply with the keyword “HELP” to receive information on how to contact Member Services. You’ll receive a message with member support details and additional instructions. Please note that using “HELP” does not unsubscribe you from messages. If you wish to stop receiving messages, you must reply with “STOP” as outlined in our messaging opt-out policy. For further assistance, you can also reach out to Member Services at 888-657- 4170 or email MemberAdvocate@ulthp.com.
When you opt-in, we might collect personal details like your mobile number, message content, and other supplied information. Rest assured, the information you provide will not be marketed or sold.
The estimated frequency of your messages will be clearly defined during the opt-in process. However, text message frequency may vary based on account activity. We strive to send you only relevant messages.
Standard rates apply when you receive and send SMS Text Messages, and these rates may vary. Check with your service provider to understand the specific costs associated with sending and receiving SMS text messages under your current plan.
By opting in to receive SMS messages from Ultimate Health Plans, Inc, you agree to the following terms and conditions.
Types of Messages
By subscribing to our messaging service, you may receive messages for important health and wellness items such as:
Message frequency may vary depending on your engagement and account activity.
Standard message and data rates may apply. Charges depend on your mobile carrier and service plan. Please check with your carrier for details.
For assistance, reply “HELP” at any time to receive support contact details. You can also reach us at 888-657-4170 or email MemberAdvocate@ulthp.com.
You may opt out of receiving messages at any time by replying “STOP” to any message. This will unsubscribe you from further SMS communications unless you re- enroll.
We respect your privacy. Personal information collected through our messaging service will not be sold or used for unauthorized marketing purposes. For more details, please review our Privacy Policy https://chooseultimate.com/Home/PrivacyPolicy.
By opting in, you acknowledge and agree to these terms.
ULTIMATE continually updates the information provided on its websites in order to keep the information as current and accurate as possible, however, it is possible that the website may contain inaccuracies, errors or unauthorized modifications by third parties. ULTIMATE does not make any express or implied warranties as to the accuracy of any information on its websites. Information contained in our websites may be changed or updated without notice. Any links to other non-ULTIMATE websites are solely for your convenience in obtaining related information. Such inclusion or mention does not constitute or imply a recommendation or endorsement by ULTIMATE. ULTIMATE does not control the contents of these websites and does not guarantee the accuracy or completeness of any of their information. The information presented on our websites is not intended to constitute an offer to sell or a solicitation in connection with any service. If you are interested in any of ULTIMATE's services, please contact us for a complete description of the product and its availability.
This website is owned and operated by ULTIMATE, all material contained in our websites is protected by law. All copyright, service mark and other proprietary notices must be kept intact.
Under no circumstances including, but not limited to, negligence, shall ULTIMATE be liable for any direct, indirect, incidental, special, consequential or punitive damages that result from the use of, or the inability to use the ULTIMATE material. You specifically acknowledge and agree that ULTIMATE is not liable for any defamatory, offensive or illegal conduct of any user. If you are dissatisfied with any of the ULTIMATE material, or with any of ULTIMATE's terms of use and conditions, your sole and exclusive remedy is to discontinue using this website.
The information contained in this site is general in nature and is intended for educational purposes only. It is not a substitute for the advice of healthcare professionals. If you have specific healthcare needs, or for complete health information, please see a doctor or other healthcare provider.