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Provider Reference Tools & Resources

Member Rights and Responsibilities

Florida Patient Bill of Rights and Responsibilities

Consumer Assistance Notice

Help Honor Your Patients’ Wishes. Our physicians and practitioners should discuss advance directives with their patients (as appropriate) and file a copy of any advance directive document (e.g., living will, durable power of attorney for health care, health care proxy, or Do Not Resuscitate (DNR) request in a prominent place within their medical record. Each medical record that contains an advance directive should clearly indicate that said document is included.

Prior Authorization for Medical Care
Timeframes for Authorization Requests

Ultimate Health Plans processes authorization requests according to the following general time frames, which comply with Medicare guidelines:

  • Standard- decision within 14 calendar days from the date of request.
  • Expedited- decision within 72 hours from the date of the request (including weekends and holidays). Conditions meeting criteria for expedited review include an imminent or serious threat to the health of the Member, including, but not limited to, severe pain, potential loss of life, limb or major bodily function. Please, only submit authorizations for expedited review if you can support that the above criteria applies to your request.

NOTE: Please ensure that your authorization request includes adequate documentation and/or information to medically support the request. If the information submitted is not adequate, the determination will be based upon the available information and/or lack of medical information. To expedite the process and to ensure appropriateness of the decision, it is very important that relevant clinical information be submitted with the request.

Request for Extensions: Ultimate may extend the decision time frame up to 14 calendar days. This extension is allowed if the enrollee requests the extension or if the provider or Ultimate can justify a need for additional information and documents how the delay is in the best interest of the enrollee.

Pharmacy Policies and Forms

Prescription Drug Determination Requests

The Prescription Drug Determination Request Form can be used for the following:

  • To request prior authorization for prescription drug that requires it.
  • To request prior authorization for a drug designated as a high-risk medication.
  • To request that we cover a non-formulary drug.
  • To request that we waive quantity limit on a drug.
  • To request that a drug be covered at a lower tier.
  • To request that we waive the requirement to try an alternative drug first.

Appeals for Part D Prescription Drugs

To file an appeal (request for redetermination) for a Medicare prescription drug denial please have your provider complete the form below:

Drug Transition Policy

Ultimate Health Plans will cover a Transition Supply for enrollees who have a level of care change. We will provide the member with a written notice after we cover the Transition Supply. This notice will explain the steps they can take to request an exception and how to work with their doctor to decide if they should switch to an appropriate drug that we cover. These reference guides were specifically designed for our providers to quickly outline the benefits offered under each plan. For the full list of benefits and descriptions, visit our Plan Documents page.

Inflation Reduction Act – Insulins and Vaccines

  • As of 1/1/2023, Our plan covers most Part D vaccines at no cost to our members. Call Member Services for more information.
  • As of 1/1/2023, Members won’t pay more than $35 for a one-month supply of each insulin product covered by our plan, no matter what cost-sharing tier it’s on.